We would like to inform you that the incident on rack R717A07 has now been resolved.
Here is detail for this incident : Start time : 18/05/2025 22:17 UTC End time : 18/05/2025 22:38 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted May 18, 2025 - 22:38 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.
Here is detail for this incident : Start time : 18/05/2025 22:17 UTC Impacted Service(s) : Public network is temporarily unavailable for servers in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers located in rack R717A07 through public network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 18, 2025 - 22:23 UTC
This incident affected: Dedicated Servers || Network (RBX).