We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks GRA0320A02A/B/C has been resolved.
Start time : 06/07/2026 07:09 UTC End time : 07/07/2026 10:40 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2026 - 10:53 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in rack GRA0320A02A are no longer impacted by the incident. Ongoing Actions : Our teams are currently working on the last impacted servers of racks GRA0320A02B and GRA0320A02C.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2026 - 04:03 UTC
Update
Please find below an update on the situation :
Update : A significant number of servers across the three racks are back online.
Impacted Service(s) : Some servers in the racks GRA0320A02A/B/C are still temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Posted Jul 06, 2026 - 14:13 UTC
Update
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 06, 2026 - 09:10 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks. The root cause has been identified.
Please find the details of this incident below : Start time : 06/07/2026 07:09 UTC Impacted Service(s) : All servers in the racks GRA0320A02A/B/C are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 06, 2026 - 07:39 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).