We would like to inform you that the incident on Dedicated Servers offering has now been resolved.
Here is detail for this incident : Start time : 28/06/2025 13:30 UTC End time : 28/06/2025 17:01 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 28, 2025 - 17:08 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Jun 28, 2025 - 15:35 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most of servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 28, 2025 - 14:27 UTC
Identified
We are currently experiencing an event affecting our Dedicated Servers in the specific racks R820L01/2/3
Here are some supplementary details : Start time : 28/06/2025 13:30 UTC Impacted Service(s) : All the servers are unreachable in these racks. Customers Impact : All the customers cannot access their service in these racks. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 28, 2025 - 14:18 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers in the specific racks R820L01/2/3 Start time : 28/06/2025 13:30 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 28, 2025 - 14:16 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).