We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 18/12/2025 13:55 UTC End time : 18/12/2025 16:05 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 18, 2025 - 15:24 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack GRA0403D01B.
Here are some supplementary details :
Start time : 18/12/2025 13:35 UTC Impacted Service(s) : Some servers in the rack GRA0403D01B are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers on the specified racks. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 18, 2025 - 14:41 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).