[GRA][Virtual Private Servers] - VPS Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 03/07/2026 12:55 UTC
End time : 03/07/2026 18:20 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2026 - 18:57 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in the GRA Region.

Here are some supplementary details :

Start time : 03/07/2026 12:55 UTC
Impacted Service(s) : Some Virtual Private Servers are temporarily unavailable in the GRA Region.
Customers Impact : Some customers are temporarily unable to access their Virtual Private Servers in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2026 - 13:46 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).