[GRA][Virtual Private Servers] - Instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/11/2025 10:27 UTC
End time : 13/11/2025 10:51 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2025 - 10:53 UTC

Investigating

We have determined the origin of the incident affecting our Virtual Private Servers offering in the region GRA2.

Here is detail for this incident :
Start time : 13/11/2025 10:27 UTC
Impacted Service(s) : Some instances in the Graveline region are unreachable.
Customers Impact : Customers are temporarily unable to access and use their instances located in the specified regions.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2025 - 10:39 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).