[DE2][Virtual Private Servers] - Few Virtual Private Servers incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Virtual Private Servers offer has now been resolved.

Here is detail for this incident :
Start time : 20/09/2025 12:31 UTC
End time : 20/09/2025 23:11 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Sep 20, 2025 - 23:16 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the Virtual Private Servers are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted ones.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 20, 2025 - 16:15 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific region.

Here are some supplementary details :

Start time : 20/09/2025 12:31 UTC
Impacted Service(s) : Some Virtual Private Servers in DE2 region are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 20, 2025 - 13:28 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (LIM).