We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.
Here is detail for this incident : Start time : 16/06/2025 19:49 UTC End time : 16/06/2025 23:03 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 16, 2025 - 23:40 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on rack LIM0304A03B in LIM3.
Here are some supplementary details : Start time : 16/06/2025 19:49 UTC Impacted Service(s) : Private network on servers with no LACP protocol located in the specified rack is unavailable. Customers Impact : Customers are temporarily unable to access the private network on servers with no LACP protocol configured, which are located in the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 16, 2025 - 21:31 UTC
Update
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on rack LIM0304A03B in LIM3.
Here is detail for this incident : Start time : 16/06/2025 19:49 UTC Impacted Service(s) : Private network on servers with no LACP protocol located in the specified rack is unavailable. Customers Impact : Customers are temporarily unable to access the private network on servers with no LACP protocol configured, which are located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 16, 2025 - 20:45 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offer on rack LIM0304A03B in LIM3 Start time : 16/06/2025 19:49 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 16, 2025 - 20:37 UTC
This incident affected: Dedicated Servers || Network (LIM).