[LIM3][Dedicated Servers] - Rack LIM0309B05C incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack LIM0309B05C has now been resolved.

Here is detail for this incident :
Start time : 23/04/2025 16:16 UTC
End time : 23/04/2025 18:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 23, 2025 - 18:45 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 23/04/2025 16:16 UTC
Impacted Service(s) : Servers in rack LIM0309B05C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in rack LIM0309B05C.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2025 - 16:42 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the specified rack.

Here is detail for this incident :
Start time : 23/04/2025 16:16 UTC
Impacted Service(s) : Servers in rack LIM0309B05C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in rack LIM0309B05C.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2025 - 16:27 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).