Start time : 18/11/2024 13:14 UTC End time : 18/11/2024 14:42 UTC Root cause : The incident was caused by an issue with the cooling system related to some servers in racks LIM0311B01A. We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 18, 2024 - 15:14 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 18/11/2024 13:14 UTC Service impact : A significant number of servers in the rack LIM0311B01A are no longer responding. Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks LIM0311B01A Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Posted Nov 18, 2024 - 13:39 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).