[BHS6][Dedicated Servers] - Rack T06B09 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack T06B09 has now been resolved.

Here is detail for this incident :
Start time : 30/11/2025 12:06 UTC
End time : 30/11/2025 13:52 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 30, 2025 - 14:04 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Network equipment is believed to be the cause of this incident.
Ongoing Actions : Our teams are currently replacing it so that we can get the servers back to you as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 30, 2025 - 12:39 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 30, 2025 - 12:36 UTC

Identified

We are continuing to work on a fix for this issue.

Posted Nov 30, 2025 - 12:36 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T06B09.

Here are some supplementary details :

Start time : 30/11/2025 12:06 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in rack T06B09.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 30, 2025 - 12:17 UTC

This incident affected: Dedicated Servers || Network (BHS).