We would like to inform you that the incident on the rack R807R05 has now been resolved.
Here is detail for this incident : Start time : 21/04/2025 04:48 UTC End time : 21/04/2025 07:10 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 21, 2025 - 07:13 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 21, 2025 - 05:32 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the rack R807R05.
Here are some supplementary details : Start time : 21/04/2025 04:48 UTC Impacted Service(s) : All servers in the rack R807R05 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 21, 2025 - 05:08 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).