We would like to inform you that the incident in the rack R808R11 has now been resolved.
Here is detail for this incident : Start time : 19/03/2025 09:58 UTC End time : 19/03/2025 12:30 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Mar 19, 2025 - 13:19 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most servers are accessible again. Ongoing Actions : Our teams are working hard to fix the remaining servers as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2025 - 11:11 UTC
Identified
We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the R808R11.
Here is detail for this incident : Start time : 19/03/2025 09:58 UTC Impacted Service(s) : All the servers in the rack R808R11 are unreachable. Customers Impact : Customers could not acces their servers in the rack R808R11. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2025 - 10:29 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).