We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 03/10/2025 17:30 UTC End time : 03/10/2025 18:54 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 03, 2025 - 19:07 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the affected servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 03, 2025 - 18:10 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack R832A08.
Here are some supplementary details :
Start time : 03/10/2025 17:30 UTC Impacted Service(s) : All servers in the rack R832A08 are temporarily unavailable. Customers Impact : Customers are currently unable to access and use their servers in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 03, 2025 - 18:06 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R832A08.
Here are some supplementary details :
Start time : 03/10/2025 17:30 UTC Impacted Service(s) : All servers in the rack R832A08 are temporarily unavailable. Customers Impact : Customers are currently unable to access and use their servers in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 03, 2025 - 17:45 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).