We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 21/10/2025 22:37 UTC End time : 22/10/2025 02:29 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 22, 2025 - 02:34 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our technical team continues to work on the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 22, 2025 - 02:02 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 21, 2025 - 23:28 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 21, 2025 - 23:18 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R803R02. Here are some supplementary details : Start time : 21/10/2025 22:37 UTC Impacted Service(s) : Some servers in the rack R803R02 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.
Posted Oct 21, 2025 - 22:57 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).