[RBX3][Dedicated Servers] - Rack 46J19 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 04/03/2026 22:35 UTC
End time : 04/03/2026 22:56 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 04, 2026 - 23:26 UTC

Monitoring

Service has been fully restored since 04/03/2026 22:56 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 04/03/2026 22:35 UTC
Impacted Service(s) : All servers in the rack 46J19 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 04, 2026 - 23:02 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 46J19.

Here are some supplementary details :

Start time : 04/03/2026 22:35 UTC
Impacted Service(s) : All servers in the rack 46J19 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 04, 2026 - 22:47 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).