We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack S331A07 has been resolved.
Start time : 28/11/2025 12:35 UTC End time : 28/11/2025 21:24 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 28, 2025 - 21:27 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 28, 2025 - 19:08 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in the rack S331A07 are temporarily unavailable since 28/11/2025 16:57 UTC. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 28, 2025 - 17:13 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 28, 2025 - 13:43 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Dedicated Servers offering in the rack S331A07.
Here is detail for this incident : Start time : 28/11/2025 12:35 UTC Impacted Service(s) : All servers in the rack S331A07 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 28, 2025 - 12:47 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).