We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 21/04/2026 19:13 UTC End time : 21/04/2026 19:20 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 21, 2026 - 00:20 UTC
Monitoring
Service has been fully restored since 20/04/2026 19:20 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 20/04/2026 19:13 UTC Impacted Service(s) : All servers in the racks E101A07, E101B02, E101B07, E101A11 and E101A02 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their servers located on the specified racks
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 20, 2026 - 19:26 UTC
This incident affected: Dedicated Servers || Global Infrastructure (ERI).