We are pleased to inform you that the incident affecting our Dedicated Servers on rack 42E17 has been resolved.
Start time : 21/11/2025 18:28 UTC End time : 21/11/2025 19:23 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 21, 2025 - 19:24 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 21/11/2025 18:28 UTC Impacted Service(s) : Some servers in the rack 42E17 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 21, 2025 - 18:58 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).