[GRA1/2][Storage and Backups] - Block Storage/ Cloud Disk Array incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage and Backups in GRA1 and GRA2 regions has been resolved.

Start time : 31/03/2026 14:08 UTC
End time : 31/03/2026 18:25 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 18:29 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams implemented a fix and the service is now recovering.
Ongoing Actions : During the recovery, customers may experience slightly reduced performance.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 17:22 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific regions GRA1 and GRA2.

Here are some supplementary details :

Start time : 31/03/2026 14:08 UTC
Impacted Service(s) : A low performance is being observed on Block Storage in GRA2 and Cloud Disk Array in GRA1.
Customers Impact : Some customers are facing latency when trying to access and use their Block Storage located in GRA2 and their Cloud Disk Array in GRA1.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 14:47 UTC

This incident affected: Storage and Backups || Cloud Disk Array (GRA) and Storage and Backups || Block Storage (GRA).