[SGP1][Dedicated Servers] - Rack 050713C Incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 050713C has been resolved.

Start time : 12/05/2026 16:53 UTC
End time : 12/05/2026 21:59 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 12, 2026 - 22:09 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 050713C .

Here are some supplementary details :

Start time : 12/05/2026 16:53 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 12, 2026 - 17:00 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SGP).