We would like to inform you that the incident on our Dedicated Servers in BHS7, have been resolved Start Time : 28/05/2025 15:06 UTC End Time : 28/05/2025 18:33 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident
Posted May 28, 2025 - 18:36 UTC
Identified
The issue has been identified, and our teams are currently implementing a fix. We remind you that the impact is: Service impact : A significant number of servers in the rack B720B05 are no longer responding. Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will continue to keep you up to date with developments and the resolution of the incident.
Posted May 28, 2025 - 15:39 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks B720B05 Start time : 28/05/2025 15:06 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 28, 2025 - 15:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).