[GRA3][Dedicated Servers] - Rack GRA0325B07A incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack GRA0325B07A has been resolved.

Start time : 28/09/2025 06:45 UTC
End time : 28/09/2025 09:20 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 12:04 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 28/09/2025 06:45 UTC
Impacted Service(s) : Some servers in the rack GRA0325B07A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 06:58 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).