[SBG5][Dedicated Servers] - Rack SBG0506B02A incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 27/10/2025 21:47 UTC
End time : 27/10/2025 22:39 UTC
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2025 - 22:44 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offering on the specific Rack SBG0506B02A.

Here are some supplementary details :

Start time : 27/10/2025 21:47 UTC
Impacted Service(s) : All servers in the rack SBG0506B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Oct 27, 2025 - 22:13 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack SBG0506B02A.

Here are some supplementary details :

Start time : 27/10/2025 21:47 UTC
Impacted Service(s) : All servers in the rack SBG0506B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2025 - 22:09 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).