[BHS5][Dedicated Servers] - Rack T05E35 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack T05E35 has been resolved.

Start time : 12/02/2026 05:32 UTC
End time : 12/02/2026 05:40 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 12, 2026 - 05:45 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific rack T05E35.

Here are some supplementary details :

Start time : 12/02/2026 05:32 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access and use their servers in rack T05E35 through the public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Feb 12, 2026 - 05:40 UTC

This incident affected: Dedicated Servers || Network (BHS).