Start time : 20/11/2024 12:54 UTC End time : 20/11/2024 13:05 UTC Root cause : It was due to a malfunction on a power supply. All the servers are operational again. We would like to inform you that the incident have been resolved and the situation is back to normal. We thank you for your understanding and patience throughout this incident
Posted Nov 20, 2024 - 15:00 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 20, 2024 - 14:38 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 20, 2024 - 13:12 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 20/11/2024 12:54 UTC Service impact : All of servers in the rack LIM0310B06A are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Nov 20, 2024 - 13:12 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).