We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R809R07 has been resolved.
Start time : 26/06/2026 14:10 UTC End time : 27/06/2026 12:00 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 27, 2026 - 13:45 UTC
Update
Please find an update of this incident below :
Update: The majority of the affected servers are now operational.
Ongoing Actions : Our teams remain fully mobilized to restore service on the remaining affected servers as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 27, 2026 - 09:10 UTC
Identified
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R809R07.
Here are some supplementary details :
Start time : 26/06/2026 14:10 UTC Impacted Service(s) : Some servers in Rack R809R07 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2026 - 14:37 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack R809R07
Here are some supplementary details :
Start time : 26/06/2026 14:10 UTC Impacted Service(s) : Some servers in Rack R809R07 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2026 - 14:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).