[WAW1][Dedicated Servers] - Racks W17A13/W17A14/W17A15 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 31/10/2025 23:46 UTC
End time : 01/11/2025 00:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 01:02 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks W17A13 and W17A14 are now available.
Ongoing Actions : Our technical team is working on a solution for the remaining servers in rack W17A15.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 00:12 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks W17A13/W17A14/W17A15.
Here are some supplementary details :
Start time : 31/10/2025 23:46 UTC
Impacted Service(s) : All servers in the racks W17A13, W17A14 and W17A15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 31, 2025 - 23:57 UTC

This incident affected: Dedicated Servers || Global Infrastructure (WAW).