We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 21/08/2025 19:15 UTC End time : 21/08/2025 23:50 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 22, 2025 - 04:32 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack G117A21.
Here are some supplementary details : Start time : 21/08/2025 19:15 UTC Impacted Service(s) : Some servers in the rack G117A21 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Aug 21, 2025 - 19:55 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).