We are pleased to inform you that the incident affecting our Dedicated Servers offer on the specific rack has been resolved.
Start time : 01/08/2025 13:53 UTC End time : 01/08/2025 15:54 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 01, 2025 - 15:56 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 01/08/2025 13:53 UTC Impacted Service(s) : Public network is temporarily unavailable for servers in rack LIM0303A04B. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack through public network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Aug 01, 2025 - 14:32 UTC
This incident affected: Dedicated Servers || Network (LIM).