We are pleased to inform you that the incident affecting our has been resolved.
Start time : 20/07/2025 09:12 UTC End time : 20/07/2025 13:16 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 20, 2025 - 13:18 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now operational. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 20, 2025 - 12:05 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the rack T02E20.
Here is detail for this incident : Start time : 20/07/2025 09:12 UTC Impacted Service(s) : All servers in the rack T02E20 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 20, 2025 - 09:42 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).