We are pleased to inform you that the incident affecting our Dedicated Servers offering, which was causing temporary availability issue in the rack R809R11 has been resolved.
Start time : 28/08/2025 05:24 UTC End time : 28/08/2025 17:36 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 28, 2025 - 17:46 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Aug 28, 2025 - 15:41 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 28, 2025 - 08:55 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 28, 2025 - 05:48 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809R11.
Here are some supplementary details :
Start time : 28/08/2025 05:24 UTC Impacted Service(s) : All servers in the rack R809R11 are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 28, 2025 - 05:44 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).