[GRA1][Dedicated Servers] - Racks G107A14 - G107A16 - G107A15 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers offer in GRA1, have been resolved
Start Time : 19/06/2025 19:00 UTC
End Time : 19/06/2025 21:15 UTC
Root cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident

Posted Jun 19, 2025 - 21:21 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational. Our team is working to fix the remaining one.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 19, 2025 - 20:40 UTC

Investigating

An incident is in progress on our Dedicated Servers offer in the specific racks G107A14 - G107A15 - G107A16.

Please find the details:

Start time : 19/06/2025 19:00 UTC
Service impact : All the servers are unreachable in this rack.
Customer impact : Customers cannot access their servers in this rack
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Jun 19, 2025 - 20:14 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).