We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The public network is operational again and a significant number of servers are now operational in the rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2026 - 17:22 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering in the rack RBX0840B05A. The root cause has been identified.
Please find the details of this incident below : Start time : 25/06/2026 11:51 UTC Impacted Service(s) : Public network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through public network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2026 - 12:18 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the specified rack.
Please find the details of this incident below : Start time : 25/06/2026 11:51 UTC Impacted Service(s) : All servers in the rack RBX0840B05A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2026 - 12:07 UTC
This incident affects: Dedicated Servers || Global Infrastructure (RBX) and Dedicated Servers || Network (RBX).