[GRA1][Dedicated Servers] - Rack G113B23 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack G113B23 has now been resolved.

Here is detail for this incident :
Start time : 12/06/2025 21:32 UTC
End time : 12/06/2025 21:48 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 12, 2025 - 21:54 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack G113B23.

Here is detail for this incident :
Start time : 12/06/2025 21:32 UTC
Impacted Service(s) : Some servers in the rack G113B23 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 12, 2025 - 21:50 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).