We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.
Here is detail for this incident : Start time : 23/06/2025 17:58 UTC End time : 24/06/2025 05:51 UTC Root Cause : This incident is caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 24, 2025 - 05:55 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in rack 46F27 are now operational. The majority of the servers in racks 46F26 are now operational. Ongoing Actions : Our teams are currently working on the last impacted servers in rack 46F26.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 24, 2025 - 03:03 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the servers in racks 46F27 - 46F26 are now operational. All servers in rack 46F28 are now operational. Ongoing Actions : Our teams are currently working on the last impacted servers in rack 46F27 and 46F26.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 23, 2025 - 22:17 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in rack 46F28 are now operational. The majority of the servers in rack 46F27 are now operational. Ongoing Actions : Our teams are currently working on the last impacted servers in rack 46F27 and 46F26.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 23, 2025 - 20:18 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.
Here are some supplementary details : Start time : 23/06/2025 17:58 UTC Impacted Service(s) : Servers in racks 46F26, 46F27 and 46F28 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 23, 2025 - 18:13 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).