We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack 46J17 has been resolved.
Start time : 23/11/2025 04:43 UTC End time : 23/11/2025 06:51 UTC Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 23, 2025 - 06:54 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Nov 23, 2025 - 06:28 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering in the rack 46J17.
Here is detail for this incident : Start time : 23/11/2025 04:43 UTC Impacted Service(s) : All Servers in the rack 46J17 are no longer able to access the public network. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 23, 2025 - 04:55 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).