We would like to inform you that the incident on rack GRA0325B03B has now been resolved.
Here is detail for this incident : Start time : 30/04/2025 10:30 UTC End time : 30/04/2025 13:18 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 30, 2025 - 14:28 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Apr 30, 2025 - 14:05 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some equipments are being changed. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 30, 2025 - 12:59 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack GRA0325B03B.
Here is detail for this incident : Start time : 30/04/2025 10:30 UTC Impacted Service(s) : vRack network is temporarily unavailable in rack GRA0325B03B. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack via vRack network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 30, 2025 - 11:51 UTC
This incident affected: Dedicated Servers || Network (GRA).