We would like to inform you that the incident on rack R822R11 has now been resolved.
Here is detail for this incident : Start time : 07/05/2025 15:32 UTC End time : 08/05/2025 19:56 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted May 09, 2025 - 07:28 UTC
Monitoring
The incident has been fixed and most of the impacted servers are operational. Ongoing actions : Our teams will monitor the situation.
Posted May 08, 2025 - 18:56 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : More servers are operational again. Ongoing actions : Our teams are mobilised and still working to restore the remaining servers as quickly as possible.
We will continue to keep you up to date with developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted May 08, 2025 - 08:09 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted May 08, 2025 - 04:59 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the affected servers in the specified rack are in operation. Ongoing actions : Our teams are mobilised and still working to restore the remaining servers as quickly as possible.
We will continue to keep you up to date with developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted May 08, 2025 - 02:34 UTC
Identified
The issue has been identified, and our teams are currently implementing a fix. We remind you that the impact is: Service impact : A significant number of servers in the rack R822R11 are no longer responding. Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will continue to keep you up to date with developments and the resolution of the incident.
Posted May 07, 2025 - 16:26 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack R822R11. Please find the details: Start time : 07/05/2025 15:32 UTC Service impact : A significant number of servers in the rack R822R11 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted May 07, 2025 - 15:39 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).