Start Time : 13/01/2025 21:57 UTC End Time : 14/01/2025 05:17 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : This incident was caused by a cooling module issue. All servers have been operational since 14/01/2025 05:17 UTC.
We thank you for your understanding and patience throughout this incident
Posted Jan 14, 2025 - 05:21 UTC
Update
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability since 13/01/2025 21:57 UTC Update : A significant number of servers in the rack GRA0316A04C are now available.
Our teams are fully mobilized and actively working to resolve this problem. We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 13, 2025 - 22:57 UTC
Identified
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 13/01/2025 21:57 UTC Service impact : Some of servers in the rack GRA0316A04C are no longer responding. Root cause : This incident is caused by a cooling module issue. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 13, 2025 - 22:26 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 13/01/2025 21:57 UTC Service impact : Some of servers in the rack GRA0316A04C are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 13, 2025 - 22:10 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).