[RBX4][Dedicated Servers] - Rack 55A22

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack 55A22 has now been resolved.

Here is detail for this incident :
Start time : 02/09/2025 23:42 UTC
End time : 03/09/2025 01:33 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Sep 03, 2025 - 01:33 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack 55A22.

Here is detail for this incident :
Start time : 02/09/2025 23:42 UTC
Impacted Service(s) : All servers in the rack 55A22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 02, 2025 - 23:57 UTC

This incident affected: Dedicated Servers || Network (RBX).