We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 02/10/2026 07:03 UTC End time : 02/10/2026 07:30 UTC Root Cause : Following the deployment of an incorrect network configuration, a rollback was executed to restore services to their original state
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2026 - 10:14 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 02, 2026 - 09:00 UTC
Monitoring
Service has been fully restored since 02/10/2026 08:57 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 02/10/2026 08:25 UTC Impacted Service(s) : Network configuration on servers are unavailable. Customers Impact : Users are unable to make any changes to the network configurations of their services. Ongoing action : Our teams have applied a fix, and the network configuration for your services is now available again.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2026 - 09:00 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific EU/CA region.
Here are some supplementary details :
Start time : 02/10/2026 07:03 UTC Impacted Service(s) : Network configuration on servers are unavailable. Customers Impact : Users are unable to make any changes to the network configurations of their services. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.