[GRA1][Dedicated Servers] - Rack G108B17 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack G108B17 has been resolved.

Start time : 25/10/2025 01:11 UTC
End time : 25/10/2025 01:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 25, 2025 - 01:51 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 25/10/2025 01:11 UTC
Impacted Service(s) : All servers in the rack G108B17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 25, 2025 - 01:27 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).