We would like to inform you that the incident on our Dedicated Servers in BHS8, specifically rack BHS0808A02B has now been resolved.
Here is detail for this incident : Start time : 03/06/2025 00:55 UTC End time : 03/06/2025 05:06 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 03, 2025 - 05:28 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack BHS0808A02B.
Here is detail for this incident : Start time : 03/06/2025 00:55 UTC Impacted Service(s) : Some servers in the rack BHS0808A02B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 03, 2025 - 02:48 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack BHS0808A02B.
Here is detail for this incident : Start time : 03/06/2025 00:55 UTC Impacted Service(s) : Some servers in the rack BHS0808A02B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 03, 2025 - 02:45 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).