We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 20/10/2025 18:57 UTC End time : 21/10/2025 02:47 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 21, 2025 - 02:51 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our technical team is continuing to work on a solution to the issue affecting our Dedicated Servers offering.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 21, 2025 - 00:46 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the specified rack.
Here is detail for this incident : Start time : 20/10/2025 18:57 UTC Impacted Service(s) : The vRack private network is temporarily unavailable for some servers located in the rack B720A07. Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack through vRack private network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 20, 2025 - 19:17 UTC
This incident affected: Dedicated Servers || Network (BHS).