We would like to inform you that the incident on our Dedicated Servers offering, on rack G104A03 in GRA1 has now been resolved.
Here is detail for this incident : Start time : 14/06/2025 17:14 UTC End time : 14/06/2025 19:37 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 14, 2025 - 19:41 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack G104A03 in GRA1.
Here is detail for this incident : Start time : 14/06/2025 17:14 UTC Impacted Service(s) : Public network in the rack G104A03 is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their public network on servers located on the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 14, 2025 - 18:27 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack G104A03 in GRA1.
Here is detail for this incident : Start time : 14/06/2025 17:14 UTC Impacted Service(s) : Public network in the rack G104A03 is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their public network on servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 14, 2025 - 17:25 UTC
This incident affected: Dedicated Servers || Network (GRA).