[SGP02][Dedicated Servers] - Rack SGP0201E01C

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack SGP0201E01C has now been resolved.

Here is detail for this incident :
Start time : 02/10/2025 20:12 UTC
End time : 02/10/2025 21:04 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 02, 2025 - 21:04 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack SGP0201E01C.

Here is detail for this incident :
Start time : 02/10/2025 20:12 UTC
Impacted Service(s) : Some servers in the rack SGP0201E01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 02, 2025 - 20:29 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SGP).