[RBX2][Dedicated Servers] - Rack 23D25 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 12/12/2025 06:53 UTC
End time : 12/12/2025 07:22 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 12, 2025 - 07:23 UTC

Identified

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 23D25.

Here are some supplementary details :

Start time : 12/12/2025 06:53 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 12, 2025 - 07:03 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).