We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 13/06/2026 13:16 UTC End time : 13/06/2026 16:13 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 13, 2026 - 16:17 UTC
Identified
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack LIM0308C01A.
Here are some supplementary details :
Start time : 13/06/2026 13:16 UTC Impacted Service(s) : Some servers in Rack LIM0308C01A are temporarily unavailable. Customers Impact : Most servers are operational again, but some customers are still temporarily unable to access their servers located in the specified rack. Root Cause : This incident was caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 13, 2026 - 14:27 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack LIM0308C01A.
Here are some supplementary details :
Start time : 13/06/2026 13:16 UTC Impacted Service(s) : All servers in Rack LIM0308C01A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 13, 2026 - 13:22 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).