[RBX3][Dedicated Servers] - Rack 46B22 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 30/11/2025 01:57 UTC
End time : 30/11/2025 02:54 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 30, 2025 - 02:54 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46B22.

Here are some supplementary details :

Start time : 30/11/2025 01:57 UTC
Impacted Service(s) : All servers in the rack 46B22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 30, 2025 - 02:34 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46B22.

Here are some supplementary details :

Start time : 30/11/2025 01:57 UTC
Impacted Service(s) : All servers in the rack 46B22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 30, 2025 - 02:13 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).